Privacy Policy

1Who We Are

Mirza International Limited is India's leading leather footwear manufacturer, marketer, and exporter, with over 43 years of experience. Founded in 1979, we operate across 6 continents and 28 countries, with brands including Thomas Crick, Off The Hook London, and Oaktrak.

Website: www.mirza.co.in
Contact Email: [insert contact email]
Registered Address: [insert registered address]

2Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Register or create an account on our App
• Place an order or make a purchase
• Subscribe to newsletters or promotional communications
• Contact our customer support or investor relations team
• Participate in surveys, contests, or feedback programmes

This may include your name, email address, phone number, postal address, billing and payment details, and any communications you send us.

2.2 Information Collected Automatically

When you access our App, we may automatically collect:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of access)
• Location data (with your permission, for delivery and service purposes)
• Usage data (features used, interactions within the App)
• Crash reports and performance data

2.3 Information from Third Parties

We may receive information about you from third-party partners such as analytics providers, social media platforms (if you log in via social accounts), and payment processors.

3How We Use Your Information

We use the information we collect to:

• Process transactions and manage your orders
• Create and manage your account
• Provide customer support and respond to your inquiries
• Send transactional notifications, order confirmations, and shipping updates
• Send marketing communications about our brands (Thomas Crick, Off The Hook London, Oaktrak) subject to your preferences
• Improve the functionality, performance, and user experience of our App
• Conduct research, analytics, and business intelligence
• Comply with legal and regulatory obligations
• Protect against fraud, unauthorised access, and security threats
• Fulfil investor relations and corporate governance obligations

4Legal Basis for Processing

Where applicable law requires a lawful basis for processing (e.g. GDPR), we rely on the following:

• Contract performance: to fulfil your orders and manage your account
• Legitimate interests: to operate and improve our services, and for fraud prevention
• Legal obligation: to comply with applicable laws and regulations
• Consent: for marketing communications and optional data collection

5How We Share Your Information

We do not sell your personal data. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our App, processing payments, delivering orders, sending communications, and analysing usage data. These parties are contractually bound to protect your information.

5.2 Business Partners

Where you interact with our brand partners, retailers, or marketplace partners (e.g., Debenhams, ASOS, Next), relevant information may be shared to fulfil your transactions.

5.3 Legal & Regulatory Authorities

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of Mirza International, our users, or others.

5.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable data protection obligations.

6Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it.

7Security of Your Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These include encryption, secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request transfer of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [insert contact email]. We will respond within the timeframe required by applicable law.

9Children's Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10Third-Party Links

Our App may contain links to third-party websites or services, including our brand websites and social media profiles (LinkedIn, YouTube). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

11Cookies & Tracking Technologies

Our App may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you interact with our services. You may adjust your device or browser settings to refuse certain cookies; however, this may affect some functionality.

12International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including India and countries where our service providers operate. We ensure appropriate safeguards are in place, such as standard contractual clauses, where required by applicable law.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our App and updating the effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please reach out to us: