Academic Counsellor Intern
📍 Nagpur (Work from Office)
🕘 9:30 AM – 6:30 PM | Mon–Sat
💼 Internship | Full-Time
About Us
Zappcode Academy is focused on helping students build real-world technology skills and career opportunities.
We’re looking for a confident, friendly, and enthusiastic Academic Counsellor Intern who enjoys communicating with students, understanding their career goals, and helping them explore the right learning opportunities.
This internship is a great opportunity for someone who wants to gain practical experience in student counselling, admissions, communication, lead management, and education sales.
What You’ll Be Doing
📞 Lead Calling & Follow-ups
- Make outbound calls to student leads under the guidance of the counselling team
- Explain basic information about our courses and programs
- Follow up with interested students and parents
- Maintain call records and update lead status
- Assist the team in scheduling counselling sessions and follow-ups
🏫 Walk-in & Student Handling
- Welcome and assist students and parents visiting the academy
- Understand students’ interests, educational background, and career goals
- Assist counsellors during student counselling sessions
- Provide basic information about courses, duration, fees, batches, and schedules
- Help create a positive and professional experience for students
🎯 Counselling & Admissions Support
- Assist students in understanding suitable courses based on their interests
- Explain basic course benefits and learning opportunities
- Support the counselling team in converting enquiries into admissions
- Assist students throughout the enquiry and admission process
- Build positive relationships with students and parents
💬 Query Handling
- Respond to basic student queries through calls and WhatsApp
- Assist with questions related to courses, batches, schedules, and fees
- Escalate complex queries to senior counsellors or management
- Maintain professional communication with students and parents
📊 Reports & Lead Management
- Maintain daily records of calls, enquiries, and follow-ups
- Update lead information in Excel, Google Sheets, or CRM tools
- Assist in preparing daily and weekly reports
- Track follow-up status and pending enquiries
- Support the team with basic data entry and analysis
What We’re Looking For
- Good verbal and written communication skills
- Friendly, confident, and approachable personality
- Willingness to learn counselling and admission processes
- Comfortable speaking with students and parents
- Basic knowledge of Excel or Google Sheets
- Basic computer knowledge
- Positive attitude and willingness to work in a team
- Ability to learn quickly and handle multiple follow-ups
Who Can Apply?
- Graduates and undergraduates
- Freshers are welcome
- Students looking for practical experience in counselling, admissions, sales, or customer interaction
- Candidates with good communication and interpersonal skills
- Candidates interested in building a career in the education and training industry
What You’ll Learn
Practical experience in student counselling
Lead calling and follow-up techniques
Admissions and enquiry management
Professional communication with students and parents
CRM, Excel, and lead management
Basics of education sales and conversion
Teamwork and professional workplace skills
Why Join Us?
Hands-on experience in a growing tech academy
Learn directly from experienced counselling and admissions professionals
Opportunity to develop communication and sales skills
Exposure to real student interactions and admission processes
Performance-based growth opportunities
Certificate and practical industry experience
Opportunity to grow into a full-time Academic Counsellor role based on performance