Privacy Policy
Last Updated: 10/01/2025
1. Introduction
CopyPro operates the CopyPro mobile application. This Privacy Policy explains how we access, use, and protect information when you use our App.
CopyPro is a Canon products distributor, and our App is specifically designed for service engineers who visit customer locations for machine repairs and maintenance. The App accesses existing data from our business systems and does not collect new personal information from users or customers.
2. Information We Access and Use
2.1 Existing Employee Information
The App accesses existing employee information already stored in our systems:
- Name and contact information (phone number, email address)
- Employee ID and professional credentials
- Login credentials (username and encrypted password)
- Profile information related to your role as a service engineer
2.2 Existing Customer and Service Call Information
The App displays existing customer and service information from our database:
- Service call details assigned to you
- Customer location and contact information (for service purposes only)
- Machine/equipment information requiring service
- Historical service records and equipment details
2.3 Service Activity Data
The App records service-related activities:
- Service status updates (call acceptance, completion, etc.)
- Time and date stamps of service activities
- Service completion reports and updates
2.4 Device Information
The App may collect minimal device information:
- Device type, operating system, and version (for app compatibility)
- App usage analytics and performance data
- Device identifiers for app authentication and security
2.5 Location Information (Optional)
- GPS location data when accepting or completing service calls (only if location services are enabled)
- This information is used for service call routing and verification purposes
3. How We Use Information
We use the information accessed through the App for the following purposes:
- Service Management: Displaying assigned service calls and tracking their status
- Communication: Facilitating communication between back-office staff and field engineers
- Service Tracking: Recording service completion and status updates
- App Functionality: Ensuring proper app operation and user authentication
- Customer Service: Enabling efficient Canon product repairs and maintenance
- Business Operations: Supporting our role as Canon products distributor
Note: We do not collect new personal information from app users or customers through the App. All personal and customer data displayed in the App already exists in our business systems.
4. Information Sharing and Disclosure
4.1 Internal Use
- Information is accessed by authorized CopyPro employees and management for business operations
- Back-office personnel assign and monitor service calls through existing systems
- All customer and employee data remains within our existing business systems
4.2 Third-Party Service Providers
We may share information with:
- Cloud storage and hosting providers
- Analytics and performance monitoring services
- Communication service providers
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect the rights and safety of CopyPro, our employees, and customers
- Investigate potential violations of our terms of service
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required
Service call data is typically retained for [specify period, e.g., 3-7 years] for warranty and service history purposes.
7. Your Rights and Choices
7.1 Access and Updates
- You can request access to your personal information
- You may request corrections to inaccurate information
- Contact your system administrator or our support team for data requests
7.2 Location Services
- You can enable or disable location services through your device settings
- Note that disabling location services may limit App functionality
7.3 Notifications
- You can manage push notification preferences through the App settings
8. Children’s Privacy
Our App is designed for professional use by service engineers and is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
If you are located outside of India, please note that your information may be transferred to and processed in India, where our servers and primary business operations are located.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through:
- App notifications
- Email notifications to registered users
- Updates posted within the App
Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Copypro
Email: ngp@copypromail.com
Phone: 9623450640
For technical support or data-related requests, contact:
Support Email: service@copypromail.com
12. Compliance
This Privacy Policy complies with applicable data protection laws and regulations, including but not limited to the Information Technology Act, 2000, and the Personal Data Protection Bill (when enacted).
This Privacy Policy is effective as of the date listed above and applies to all users of the CopyPro App.